Thank you for choosing Noor Hassan Mobile Phones & Accessories Trading!

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it for a full refund within 14 days of delivery, as long as it meets the following conditions:

Eligibility for Returns:

Unused and Unopened: The product must be unused and unopened in its original packaging.
Original Condition: The product must be returned in the same condition as it was received, without any damage or wear and tear.
Proof of Purchase: You must provide proof of purchase, such as your order confirmation email or invoice.
Within 14 Days: The return request must be made within 14 days of receiving your order.
Return Process:

Contact Customer Service: Contact our customer service team via email at [email address] or by phone at [phone number] to initiate the return process.
Return Authorization: Our customer service team will provide you with a return authorization number (RAN) and instructions on how to return your order.
Packaging: Carefully repackage the product in its original packaging, including all accessories and documentation.
Shipping: Ship the product back to us using a traceable shipping method. You are responsible for the cost of return shipping.
Refund: Once we receive your returned product and verify its condition, we will process your refund within 7 business days. The refund will be credited to the original payment method used for the purchase.
Exceptions to Return Policy:

Customized Products: Customized products, such as engraved phones or personalized accessories, are not eligible for returns.
Damaged Products: Products that are damaged due to misuse, neglect, or accidental damage are not eligible for returns.
Software and Digital Content: Software and digital content, such as apps or ringtones, are not eligible for returns.
Please Note:

We reserve the right to refuse any return that does not meet the above conditions.
The return policy applies only to products purchased directly from our website.
Returns made through other retailers or marketplaces are subject to their respective return policies.
Contact Us:

If you have any questions about our return policy, please contact our customer service team at [email protected].

Last Updated: [18/03/2025]